Refund Policy

This Refund Policy applies to services provided by NowHSRP.

Important Clarification: We are a private vehicle assistance service. We are not affiliated, authorized, or endorsed by the Government of India, any State Transport Department, or any official HSRP issuing authority.

1. Nature of Service

Fees charged on this website are strictly for private assistance services, including application guidance, data verification, and customer support.

We do not issue HSRP plates and do not collect government fees on behalf of any authority.

2. Refund Eligibility

A refund request may be considered under the following conditions:

• Duplicate or excess payment made by the user
• Technical error resulting in unsuccessful service initiation
• Service cancelled before assistance work has started

3. Non-Refundable Situations

Refunds will not be provided in cases including but not limited to:

• Incorrect, incomplete, or false information provided by the user
• Application rejection or delays caused by third-party or government systems
• Change of mind after service processing has begun
• Failure to respond to verification or communication requests

4. Refund Request Process

Refund requests must be submitted using the contact details available on our website. Each request is reviewed on a case-by-case basis.

5. Refund Timeline

Approved refunds are processed within 7–10 business days. Actual credit timelines may vary depending on payment gateway or bank policies.

6. Payment Gateway Charges

Any non-refundable transaction or gateway fees charged by third-party payment processors may be deducted from the refunded amount, where applicable.

7. Policy Updates

NowHSRP reserves the right to modify this Refund Policy at any time. Updated versions will be published on this page.

8. Contact

For refund-related questions, please contact us using the communication details available on our website.

Last updated: 16 Dec 2025